---
title: True West | Services | IT Operations & Governance
description: IT Operations & Governance support services for RIAs at True West include testing and compliance, policy development, and IT infrastructure and hardware.
image: https://www.truewest-consulting.com/hubfs/Feature-Images/TW-Services.jpg
---
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- [About](https://www.truewest-consulting.com/about)
- [Technology](https://www.truewest-consulting.com/technology)
- [Services](https://www.truewest-consulting.com/services)
- Compliance
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- [Legal](https://www.truewest-consulting.com/services/legal)
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# IT Operations & Governance
True West understands that safeguarding your firm goes beyond smart investing — it requires vigilant protection of your systems and data.
[Scroll](https://www.truewest-consulting.com/services/it-operations-and-governance#next)
## Secure the Digital Frontier
True West delivers integrated, SEC-compliant secure IT operations and governance that help your RIA firm stay secure, audit-ready, and aligned with industry regulations. With cybersecurity now among the top risks facing advisory firms, it's more important than ever to have cohesive support across both compliance and IT infrastructure. That’s why True West brings it all under one roof — streamlining oversight, reducing risk, and ensuring your technology and regulatory needs work in tandem.
## IT Operations & Governance Services Include:
#### Policies
Our IT operations and governance support team can assist with written cybersecurity policies and procedures to meet SEC requirements, incident response plans and disaster recovery strategies, as well as employee security training and best practices.
#### IT Infrastructure & Hardware
Our technology risk management team and Go West IT provide secure network design, cloud solutions, data encryption, endpoint protection, and ongoing threat monitoring.
#### Testing & Compliance
Our services include penetration testing & risk assessments, vulnerability scans and continuous compliance audits, as well as SEC cybersecurity regulatory adherence and reporting.
#### Monitoring Tools
Our entire IT operation and governance program is rigorously tested and continuously monitored by experienced Chief Information Security Officers (CISOs) to ensure maximum protection and regulatory compliance.
## Powered by 
Go West IT delivers comprehensive IT services with clarity and confidence, helping businesses navigate an increasingly complex digital environment. Their team of experts offers managed services, cybersecurity, Microsoft cloud solutions, and backup and disaster recovery — all tailored to meet the evolving needs of modern organizations. With a strong emphasis on proactive support and continuous learning, Go West IT ensures systems remain secure, scalable, and resilient. Their commitment to empowering clients through hands-on guidance and strategic advocacy makes them a trusted partner for sustainable, technology-driven growth.
[Learn More About Go West IT](https://www.gowestit.com/)
### Take The Technology Infrastructure & Cybersecurity Self-Assessment
## Partner With Us
True Westpartners with firms that can provide logic and value for our clients and specialize in the independent RIA space. Reach out here if you’d like to be considered as a future partner.
#### True West
True West is your partner in all operational activities, allowing you to focus on your relationships and manage your clients' portfolios.
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## Nancy Harry
Founder
Nancy is a founding Member at True West. She brings over 20 years of experience in the financial industry with a concentrated focus in regulatory compliance consulting for registered investment advisory firms. She has a passion for working with clients in developing their compliance programs and assists firms with building a true culture of compliance. Nancy strives to keep a simple and straightforward approach to running an efficient compliance program.
[mailto:nancy.harry@truewest-consulting.com](mailto:nancy.harry@truewest-consulting.com)
## Kari Thiessen
Founder
Kari is a founding Member at True West. She brings nearly 30 years of experience in the financial services industry with a history in regulatory tax compliance, tax planning, economics and supply chain consulting. Kari takes pride in developing practical and innovative solutions for clients. Kari brings a broad and deep set of skills for any business, corporate or single person shop.
[mailto:kari.thiessen@truewest-consulting.com](mailto:kari.thiessen@truewest-consulting.com)
## Sigrid Alegria
Associate
Sigrid is an Associate at True West Consulting, bringing with her nearly a decade of experience in the legal and compliance sectors. Her background includes roles as an in-house compliance associate, as well as experience with prominent firms such as Goldman Sachs & Co. Sigrid has developed a strong expertise in regulatory compliance, with a particular focus on evolving Registered Investment Advisor (RIA) regulations. At True West, she leverages her comprehensive knowledge to provide operational support to a diverse range of clients, helping them navigate complex compliance challenges and stay ahead of regulatory changes."
[mailto:Trish.Gallagher@truewest-consulting.com](mailto:Trish.Gallagher@truewest-consulting.com)
## Caroline Iannucci
Associate
Caroline is a Compliance Associate at True West. Caroline brings with her 10 years of Wall Street experience and broad based knowledge of the financial markets. As an institutional equity salesperson, she covered both hedge funds and mutual funds, specializing in public equities and private stock offerings.
[mailto:caroline.iannucci@truewest-consulting.com](mailto:caroline.iannucci@truewest-consulting.com)
## Carliss Marshall
Associate
Carliss is a Compliance Associate at True West Consulting with six plus years of compliance experience. She has worked both as a member of an in-house compliance team and as a compliance consultant responsible for multiple clients. Carliss has experience in a variety of compliance focus areas, with extensive experience in regulatory filings. She has worked with both registered and unregistered investment advisory firms, ensuring all aspects of their compliance programs run smoothly and all regulatory requirements are met.
[mailto:carliss.marshall@truewest-consulting.com](mailto:carliss.marshall@truewest-consulting.com)
## Sara Sparks
Consultant
Sara is a seasoned Compliance Consultant at True West specializing in registered investment advisory firms. She offers guidance and best practices on constantly changing securities division regulations and ensures firms are prepared for regulatory examinations. Sara has experience with newly registered firms and well-established firms. She assists firms with developing and maintaining a robust compliance program through guidance of policies and procedures, risk assessments, and performing day-to-day compliance duties.
[mailto:sara.sparks@truewest-consulting.com](mailto:sara.sparks@truewest-consulting.com)
## Tammy Steffen
Associate
As a Compliance Consultant/Associate with True West Consulting, Tammy brings 39 years of experience throughout the financial services industry. With extensive experience in compliance procedures and policies, operations, and supervision, Tammy has worked with Broker-Dealer, and Registered Advisory firms to bolster and enhance their operations and compliance programs.
[mailto:tammy.steffen@truewest-consulting.com](mailto:tammy.steffen@truewest-consulting.com)
## Hugh Simpson
Consultant
Hugh Simpson is a skilled professional in the financial services industry, with a deep background in the areas of legal, compliance, internal audit, enterprise risk management, corporate governance and government relations. He recently completed a 33-year stint as Executive Vice President – General Counsel and Corporate Secretary of two significant Fort Worth-based financial services companies. Prior to that he was a partner in the Corporate and Securities Section of one of the oldest and largest law firms in Fort Worth. Hugh now consults on a variety of issues in the financial services space. He takes a sensible, solutions-oriented approach to risk management, promotes effective corporate governance, and upholds high ethical standards.
[mailto:contact@truewest-consulting.com](mailto:contact@truewest-consulting.com)
## Aaron Payne
Consultant
**Aaron Payne** is an IT Infrastructure and Cybersecurity specialist with deep experience leading technology transformation efforts within the financial services sector. In recent years, he has helped RIAs and FMOs modernize disjointed and outdated IT environments - bringing them into alignment with regulatory expectations and operational best practices. His work focuses on building secure, well-governed systems that support business growth, reduce risk, and hold up under regulatory and audit scrutiny.
[mailto:deshaunne.kurulak@truewest-consulting.com](mailto:deshaunne.kurulak@truewest-consulting.com)
## David Lewien
CEO - Go West IT
David Lewien is the founder and CEO of Go West IT in Greenwood Village, Colorado. Founded in 2010, Go West IT is the security obsessed Managed Service Provider that expertly guides businesses to opportunity and protects them from harm in the digital frontier.
[mailto:david.lewein@truewest-consulting.com](mailto:david.lewein@truewest-consulting.com)
## Mark Brown
Founder - Advisor Armor
Mark Brown is the founder of Advisor Armor
[mailto:deshaunne.kurulak@truewest-consulting.com](mailto:deshaunne.kurulak@truewest-consulting.com)
## Bridget Katz
Project Manager and Onboarding Associate
As a Project Manager and Onboarding Associate with True West, Bridgetbrings over 20 years of extensive experience in the financial industry, specializing in serving large RIAs and their high-net-worth clients. In addition to serving RIAs, she led the onboarding advisor experience for a TAMP, demonstrating her expertise in streamlining client and advisor onboarding processes. Passionate about delivering end-to-end onboarding solutions, Bridget has successfully managed onboarding for multiple RIAs, supporting hundreds of users by ensuring seamless system access, compliance, and comprehensive training. Additionally, she has overseen client service operations, optimized systems, and aligned departmental efforts to ensure every client interaction reflects the highest standards of service.
[mailto:bridget.katz@truewest-consulting.com](mailto:bridget.katz@truewest-consulting.com)
## Anna Burdine
Associate
Anna is a Compliance Associate at True West Consulting with five years of compliance experience. She is an accomplished financial services professional with a strong background in compliance, supervision, and advisor support on the broker dealer side of business. Prior to her current role, she worked at LPL Financial as a supervisory principal on the advisor review team where she held her Series 7 and 24 licenses. Now with True West, she is excited to draw on her broad industry expertise as she transitions to supporting RIAs.
[mailto:anna.burdine@truewest-consulting.com](mailto:anna.burdine@truewest-consulting.com)